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FAQs and NDIS Facts

This list of Frequently Asked Questions has been developed so you can fully understand and be confident with our NDIS referral, funding,  and ongoing services prior to moving forward. Of course, we are always here should you not find the answers you were looking for. 


What is the National Disability Insurance Scheme?

The National Disability Insurance Scheme (NDIS) is the new way of providing support for eligible people with permanent and significant disability, their families and their carers.

Does Ongoing Care provide services under NDIS?

Yes. Ongoing Care is a registered provider under NDIS.

Who can access NDIS?

People who meet the following criteria may be able to access the NDIS:

Have a permanent and significant disability that affects your ability to take part in everyday activities

Are under 65 years of age when you first access the scheme

Are an Australian citizen, a permanent resident or a New Zealand citizen who holds a Protected Special Category Visa.

I am currently receiving services from another provider. Can I receive services from Ongoing Care?

Yes. One of the goals of the NDIS is to enable choice and control for people with a disability.

How do I find out if I’m eligible?

Use the NDIS Access Checklist tool to find out if you are able to receive assistance from the NDIS.

Why do we ask for a copy of the participants NDIS plan?

There are a few reasons why we request a copy of the plan or at least certain sections of the plan. A you are most likely aware the plans are not straight forward; for example, funding categories have various names across different areas of the NDIS and some plans have stated supports In them that mean we MUST provide specific supports within that category. By providing us with the Front Page, and the Support Area including all details it can save an immense amount of time across various steps as we support a participant. 

Here are the key things we are looking for in the NDIS plan:

o The completion and review dates of the plan - sometimes they are different! We need these dates to be able to create a service booking after you sign the agreement and before we can begin our service.

o That the NDIS funded goals are consistent with the services we are quoting for.

o That the participant has funding in the required Support Area.

o That the goals we develop through our service are related to the overall NDIS funded goals.

o That the narrative in the support details section does not prevent us from providing our service; for example, there is no stated support that must be provided.

We do not need to see how much funding a participant has in a support area; however, we do need a guideline as to how often you would like sessions or how many sessions/ hours you would like us to develop an agreement based upon.

Do I need to have an assessment first?

If you have not had an assessment and written report in the last 12 months, then you must have an assessment. An assessment helps to identify a participant's specific support needs regarding core support. This can allow us to give you a more accurate idea of how many hours will be needed and what goals you could consider. From this you can choose to have a verbal or written report on assessment outcomes, and you will be given a recommendation from our staff as to how many sessions are needed.

What is a service agreement and who can sign it?

We are required to have a Service Agreement in place for all participants to ensure you have clarity on how we plan on delivering those supports. The participant, immediate adult family members and an appointed guardian can sign the service agreement. 

What happens after I return my signed service agreement?

We will make a service booking in the NDIA portal (unless you tell us that you prefer to do this or you are self-managed).We do not claim any funds at this time and we are able to return this service booked funding back to the NDIA at any time you wish.  

Still need help – get in touch

If you are not sure you meet the criteria, contact us on 0406250177 (Monday​ to Friday 9am – 5pm) or email us at [email protected] for information about services and supports available in NSW and VIC