The NDIS Code of Conduct, along with the NDIS Practice Standards and Quality Indicators, establishes a crucial framework for evaluating providers’ performance and ensuring they deliver high-quality and safe support and services to NDIS participants. These standards help participants understand the level of service quality they can expect from NDIS providers.
The NDIS Practice Standards comprise a core module and several supplementary modules that vary based on the types of support and services provided. The core modules encompass areas such as participants’ rights and responsibilities, governance, support provision, and the support environment. Supplementary modules address specific areas like high-intensity personal activities, behaviour support, early childhood support, specialized support coordination, and disability accommodation.
Each module includes participant-focused outcomes and quality indicators used by auditors to assess providers’ compliance with the Practice Standards. Additionally, the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018 incorporate the outcomes of these standards.
The NDIS Commission collaborates with both participants and providers to enhance the quality and safety of NDIS services. It emphasizes the importance of complaints in improving services and encourages individuals to voice their concerns. Complaints can be directed to service providers, and registered NDIS providers are required to have a complaints management system in place. If resolution isn’t achieved at this level, support from family, friends, or independent advocates is recommended.
Complaints can also be made directly to the NDIS Commission through various means, including phone, TTY, the National Relay Service, or an online complaint contact form. The NDIS Commission handles complaints related to service quality, safety, and provider response. It also educates providers on delivering quality services and takes action in cases of serious compliance issues.
Additionally, the National Disability Insurance Agency (NDIA) publishes an annual price guide, known as the ‘NDIS Pricing Arrangements and Price Limits,’ which sets maximum costs for specific NDIS supports and services. Providers like Ongoing Care align pricing and service fees with this guide.
For more information about the NDIS Commission, its role, and support options, you can visit their website at www.ndiscommission.gov.au. If you have specific inquiries about pricing and service fees, you can contact Ongoing Care at (02) 8021 8068 | (02) 8798 9118 | 0406 250 177.
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